No Refunds/No Exchanges

Shipping Policy

Please allow the following processing times:

READY/MADE:  3-7 business days (Monday-Friday)

PRE-ORDERS and CUSTOM : 4-6 weeks; Time will VARY according to pre-sale timeline.  Please read full description on product page.


  USPS Shipping usually takes 5-10 business days which may be extended during the holiday season.  You may select express shipping at checkout  for an additional cost.


  • Processing time for custom crocs will be 3-5 weeks. This does not include shipping time, which may be an additional 5-7 business days. (If you are not sure that you can wait, please view the Freestyle Crocs listing)
  • Custom Crocs will not arrive on estimated delivery date quoted during checkout.
  • You will receive a tracking number when your order has shipped. A signature will be required upon delivery.
  • If your order arrives damaged please contact us within 24 hours of delivery.  Contact us using the chat with us feature on the website or emailing us at
  • Sorhor Lifestyle & FiveFlightsNYC are not responsible for repairs after 24 hours of delivery. After this times sorhors may use the Crocs Repair Kit that is included with your purchase. 

ALL sales are final, no refunds, no cancelations, no returns & no exchanges.